To ensure reliable delivery of events, OpenXSwitch implements a retry mechanism for webhook notifications. If your webhook endpoint fails to acknowledge a delivered event (e.g., due to downtime or network issues), OpenXSwitch will automatically attempt to resend the event.

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To better understand the specific events and their status, see the Webhook Events Documentation .

Retry Policy

Acknowledgment Expectation:

Your webhook endpoint must respond with a 2xx HTTP status code to acknowledge successful receipt of the event.
Any other response (e.g., 4xx or 5xx status codes) or a timeout will trigger a retry.

Retry Schedule:

OpenXSwitch retries webhook deliveries every 5 minutes for up to 12 hours.
After 12 hours, if the webhook is still not acknowledged, the event will be marked as undelivered and no further attempts will be made.

Manually replay

If your service fails to receive the webhooks you can manually replay it through your workspace console